FAQ's
Who is The Issued?
The Issued is a Malaysia-based footwear brand built around considered essentials. We sell direct through this site so we can control quality, pricing, and the experience end to end.
Where are you based?
We operate out of Kuala Lumpur, Malaysia and ship across Malaysia and Singapore.
Do you have a physical store?
We're online-only for now. Follow us on Instagram for pop-up and stockist announcements.
How do I place an order?
Add items to your cart, hit checkout, and enter your delivery and payment details. You'll get an order confirmation email straight after. If it doesn't arrive within 15 minutes, check your spam folder before contacting us.
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you track orders, save addresses, and check out faster next time.
What payment methods do you accept?
Credit and debit cards (Visa, Mastercard), FPX online banking, GrabPay, Touch 'n Go eWallet, and Atome. All payments are processed securely and we never store your card details.
What currency are prices in?
Prices are shown in MYR. If you're ordering from outside Malaysia, your bank converts at their prevailing rate and may apply a foreign transaction fee.
Can I change or cancel my order after placing it?
Email us at hello@theissued.com as soon as possible with your order number. We can usually amend or cancel before the order is packed, but once it's handed to the courier we can't make changes.
I didn't receive an order confirmation. What now?
Check your spam and promotions folders first. If it's still missing, email us with the name and email used at checkout and we'll confirm whether the order went through.
Is my personal information safe?
Yes. Checkout runs on Shopify's secure, PCI-compliant infrastructure. We only use your details to fulfil orders and, if you've opted in, to send you updates. See our Privacy Policy for the full picture.
Do you restock sold-out items?
Some pieces are restocked, others are one-time runs. Sign up for the back-in-stock alert on the product page and we'll email you the moment it returns.
How do I get in touch?
Email hello@theissued.com or DM us on Instagram. We reply within 1 to 2 working days, Monday to Friday, 9am to 6pm MYT, excluding public holidays.
